Reputation Management

There is an excellent post on reputation management by fellow Library Technician Brenda Wong where she blogs at Library technician dialogue.  Brenda's article is a part 1 and I will definitly follow the series.

One point she makes is well worth reposting:

Reputations can be damaged through an interaction of broken trust, questionable ethics, damaged integrity and circumstances. We see these factors tied together in business corruption cases. One develops trust through competence, benevolence and integrity. All are important factors for an honorable or good reputation. In a business environment trust exists across groups or hierarchies in an organization; potentially it can affect relationships with stakeholders, too.
 

 I highly recommend reading the whole post.